Task Request
What makes a great task request?
✔️ Clear goal
✔️ Exact details provided so we can complete it easily without revisions
✔️ Specific location on the site
Frequently Asked Questions
Timelines
When will my task be completed?
We aim to have tasks completed within the timelines listed below. These may be longer if the task is not clear, has missing information or is out of scope.
- Small tasks: 2-3 business days
Examples include updating text, changing images, adding team members, etc. - Medium tasks: 2-5 business days
Examples include new blog post, new events, ad designs, updating existing designs - Large tasks: 3-7+ business days
Examples include new pages, new feature request or functionality, complex tasks that have multiple outputs, etc.
- Additional time may be required for revisions.
Does the time of day or day of the week impact when my task will be completed by?
Yes. We prefer to have tasks submitted in the beginning of the week, so we can plan ahead. If a task is submitted after 3pm ET, it will be most likely be started the following day. If a task is submitted on a Friday, it will most likely be started on Monday.
What do I do if I have an urgent website problem?
What qualifies a rush task? What fees might I incur?
We aim to serve our clients in the most timely way possible while still producing high quality work. We can usually accommodate most rush tasks, though it takes some additional coordination and time on our end to make it happen fast.
We apply a “rush task” status on a case-by-case basis to any task that needs to be completed on an expedited timeline. If your request qualifies as a rush task, we’ll email you with the expedited timeline and any additional fees. We’ll begin the work once you confirm your approval.
How can I track the progress of my task?
You can see the status of your task in your Client Dashboard.
We’ll email you if we have questions or need to clarify details, and to confirm when the task has been completed.
Task Details
Can I group tasks together? Or should I submit a separate request for each individual task?
If tasks are related, or there are multiple tasks for the same web page, you can submit them together.
Otherwise, please submit a separate task request for tasks that are unrelated to each other or are on different pages. This helps us ensure your tasks are finished efficiently, and assigned to the right team member.
What do I do if my filetype isn’t accepted or it is too large?
You can share a link for us to download the files. We prefer Google Drive or wetransfer.com (make sure to select “Create Link” instead of “Send Email”.
Once you have the link, you can include that in the task form description.
What if the task is really long or requires specific formatting?
Please include the details in a Word doc or Google doc, and submit that file in the task form.